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Refund Policy

At CityServ, we strive to ensure a seamless and satisfactory experience for all our users. This Refund Policy outlines the conditions under which refunds may be granted and the process for requesting a refund.

 

 

1. General Refund Policy

Refunds are provided in accordance with the following conditions:

  • Refunds are only applicable for services booked and paid for through the CityServ platform.

  • Refund eligibility is subject to the nature of the service, the agreement with the service provider, and the circumstances of the request.

 

 

2. Refund Eligibility

You may be eligible for a refund if:

  • The service provider fails to deliver the service.

  • The service provided was significantly different from what was promised or agreed upon.

  • Cancellations were made within the allowed cancellation period specified by the service provider.

 

 

3. Refund Exclusions

Refunds will not be provided for:

  • Services completed as agreed between you and the service provider.

  • Dissatisfaction arising from factors beyond CityServ's control, such as personal preferences or minor inconveniences.

  • Cancellations made outside the allowed cancellation period.

 

 

4. Refund Process

To request a refund:

  1. Contact us at info@cityserv.ca within 7 days of the service date.

  2. Provide the following details:

    • Your name and contact information.

    • Booking ID or reference number.

    • Reason for the refund request and any supporting evidence (e.g., photos or written correspondence).

  3. Our team will review your request and respond within 3-5 business days.

 

 

5. Refund Approval

If your refund request is approved:

  • Refunds will be processed to the original payment method.

  • It may take 5-10 business days for the funds to appear in your account, depending on your bank or payment provider.

 

 

6. Disputes with Service Providers

In cases where disputes arise between users and service providers:

  • CityServ will mediate to reach a fair resolution.

  • Refunds are subject to the outcome of the dispute resolution process.

 

 

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on our platform, and the "Effective Date" will reflect the most recent update.

 

 

8. Contact Us

If you have questions about this Refund Policy, please contact us:

  • Email: info@cityserv.ca

  • Phone: +1 613-897-0038